Student Device Protection

2024-2025 Student Device Protection Plan

The district is offering a Device Protection Plan (DPP) to provide district families the opportunity to purchase coverage for accidental damage to their students’ assigned devices.

Cost of DPP

Chromebooks - $25 + a convenience fee of $2.95 will be charged by schoolcafe.com per device,
Total: $27.95

Windows Laptops - $40 + a convenience fee of $2.95 will be charged by schoolcafe.com per device,
Total: $42.95

Schoolcafe will be used for DPP Online Payment. To access Schoolcafe visit this link: www.schoolcafe.com

The DPP WILL cover:

Parts replacement (screen, keyboard, system board, etc.) for accidental damage
Device replacement if device cannot be repaired or if the cost of device parts exceeds the book value of the device
Device parts under warranty
Device defective parts
Device parts determined to need replacement due to normal wear and tear
Device labor repair costs

Up to two incidents per year of accidental damage.

The DPP will NOT cover:

Lost, stolen, or damaged chargers

Lost or stolen devices

Fire or water-damaged devices without proof of insurance claim submission or other legal document of the incident

Malicious damage to devices

Device damage done prior to the date of DPP purchase

Chargeback Policy for Non-DPP Enrolled Devices

If a family does not enroll in the DPP program, the following will apply:

All devices with damaged screens will require the parent/guardian to pay $50 by cash in the exact amount, check, or money order in order to receive a replacement device. The parent/guardian will then be invoiced by the district for repair/replacement costs in excess of $50. For all other user damages, the parent/guardian will be invoiced for the cost of replacement parts. For reference, below is the average cost for parts that are commonly replaced due to user damage. (Note: Prices are subject to change.)

Chromebooks

	HP	Dell (non-WFC)	Dell (WFC)
Motherboard	$100	$90	$115
Screen	$90	$65	$65
Keyboard	$40	$15	$15
LCD Back Cover	$20	$10	$10
Bottom Cover	$15	$10	$10
Palmrest	$40	$30	$30
WFC=World Facing Camera

Windows Laptops

	Dell 5580/5590	HP 455 G7	HP 455 G9
Motherboard	$50	$470	$475
Screen	$50	$150	$175
Palmrest/ Keyboard	$50	$110	$100

Damaged Device Procedure

The parent/guardian must call the IT Service Desk at 717-346-9452 or submit a service desk ticket through the parent portal on the district website to schedule an appointment at the District Administration building on 600 Rutherford Road. The device and charger must be brought to the appointment. The device will be evaluated for repair or replacement.

Term of Contract and Enrollment Period

The DPP coverage period will be from the date of DPP purchase through June 30, 2025.

The DPP enrollment period for high school students, cyber students, and middle school students with District-assigned devices who are enrolled in the district at the beginning of the school year is August 1 through October 31, 2024.

The program will be kept open all school year for students who are assigned a device after October 31, 2024. After October 31, payment must be made by cash in the exact amount, check, or money order.

The fee schedule for mid-period coverage is as follows:

Purchase 11/1/2024 – 12/31/2024 Chromebooks - $20 Laptops - $30

Purchase 1/1/2025 – 3/31/2025 Chromebooks - $15 Laptops - $20

Purchase 4/1/2025 – 6/30/2025 Chromebooks - $5 Laptops - $10

Checks/money orders should be made out to Central Dauphin School District and mailed to:

Central Dauphin School District

Administration Building

600 Rutherford Road

Harrisburg, PA 17109

Attn.: Client Services Manager

Online Payments: Schoolcafe, How to Create an Account

School Cafe: How to Create a Staff Account

Schoolcafe will be used for DPP Online Payment. A $2.95 processing fee will be charged in addition to the fee noted above. Schoolcafe is accessed by visiting: www.schoolcafe.com.

Steps	Descriptions	Images
1	Locate the “NEED TO CREATE AN ACCOUNT” section on the Sign In screen. Select your STATE Enter the name of your SCHOOL DISTRICT. Note: The name should populate as you enter characters into the field Click GO TO MY DISTRICT
2	Click CREATE A NEW ACCOUNT
3	Select I’M AN EMPLOYEE OF THIS DISTRICT
4	Enter your school name (Use "CENTRAL OFFICE" if you're in Central Administration) Note: The name should populate as you enter characters into the field. Click NEXT to continue
5	You can link your existing Google account as user details. Click CONTINUE WITH GOOGLE to link your account for authentication and accept the terms and conditions. Or Enter your First Name, Last Name, Email and Phone Number Click NEXT to continue to Step 6
6	Set Up User Account Credentials Enter an available USERNAME (The system will indicate if the selected username is available) Enter a PASSWORD (Password should contain 1 Upper Case, 1 Lower Case, 1 number and 1 Special Character) Select a SECURITY QUESTION AND ANSWER Select Preferred LANGUAGE Click the CHECKBOX to accept the Terms and Conditions Click CREATE MY ACCOUNT to continue
7	Enter your Employee Number. Select your School (use "CENTRAL OFFICE" if you're in Central Administration) Enter your Last Name Click FIND MY CAFETERIA ACCOUNT to link your SchoolCafé account with your Cafeteria ID account

How to Access the Campus Store on a Parent Account

Login into your schoolcafe account at www.schoolcafe.com and follow the steps below:	Images of each step
Box 1: Select Dashboard Box 2: Select Shop Campus Store
Box 3: Check the box for Device Protection Plan (DPP) Chromebook. Box 4: Select Checkout
Box 5: Add a New Card Box 6: Select Submit

Images of each step

Box 1: Select Dashboard

Box 2: Select Shop Campus Store

How to Access the Campus Store on a Parent Account image 1

Box 3: Check the box for Device Protection
Plan (DPP) Chromebook.

Box 4: Select Checkout

Box 5: Add a New Card

Box 6: Select Submit

How to Access the Campus Store on a Parent Account image 3

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